Wob

Books and magazines
Company profile not claimed
462 reviews
Overall Rating: 2.50
Customer Reviews about Wob
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Showing reviews rated with 2 stars Remove filter

Ben

2.00/5.00

"Not as described"

The condition of the books delivered did not meet the description of what I ordered, despite paying a higher fee. I expected some use being second hand, but some had considerable tears, water damage and marks that you wouldn't consider to be "very good" condition.

24/05/2024

Trainer

2.00/5.00

"Poor service / book care."

48 hours turned into 96 before my hard back book was despatched. It arrived in just a plastic bag with no protection, tho supposedly "very good" one corner was buckled and the spine split. Try and email customer services and it is impossible to have a conversation. A difference person replies each time.This was my first problem in several years as a customer.

15/05/2024

Maggie Barrows

2.00/5.00

"Ex library books!"

I disliked having a book that was previously a library book complete with the page of date stamps. I wondered who had not returned that book to the library but sold it to yourselves?!

27/04/2024

Miss Sara Head

2.00/5.00

"Didn't arrive first time round, still waiting."

Didn't arrive. I got a message saying it was being processed ready for dispatch. Then nothing, no acknowledgement of posting / receipt of parcel email from Royal Mail/ no tracking information. Emailing WOB customer support got generic emails saying it had been processed and was on its way. Eventually after 11 days with nothing, customer services replied and said they would send another. I have now had an email to say this parcel has been received by the Royal Mail and should be delivered on Monday, however I am not longer at the address I asked it to be delivered to. ( The people there will keep it for me and pass it on next time I'm there, in May). I hope the book will be as described. It would have been useful if an actual person from customer services had replied sooner. Equally when I replied to customer services within 15 minutes of them getting back to me, to ask if the package could be redirected to my current address, this wasn't read/ replied to for over 24 hours by which time they said they had tried but it was too late as it had already been packaged and addressed. I do appreciate how busy everyone is but this was frustrating.

15/04/2024

Ann Gould

2.00/5.00

"Just received a book I ordered 5 weeks."

Just received a book I ordered 5 weeks ago, the other book still has not arrived. Will not be using WOB from here on out. Sorry.

10/04/2024

Tabassum Sohail

2.00/5.00

"Wob sells books at affordable prices"

Wob sells books at affordable prices. Good help for knowledge seekers.Although books are old edition , but new edition at least 3 years should be available at much much lower prices . It will be a great help for study lovers and people who cannot afford but want to do somethinv big.

09/04/2024

Maria Bolton

2.00/5.00

"Goods not the quality advertised"

Ordered 2 books, both advertised as very good quality. One was great, the other had broken binding and the front page was ripped and half was missing

26/03/2024

Susan Nunn

2.00/5.00

"Good Selection of books"

Good Selection of books, packed well and fast delivery. Prices very reasonable.

18/03/2024

Mr. Peter Chapman

2.00/5.00

"I didn't realise that the road atlas of."

I didn't realise that the road atlas of Ireland which I was buying was 20 years old, so printed before most of the new Irish motorways were built.It has limited its usefulness!

10/03/2024

Bridget Richardson

2.00/5.00

"Book received was not the one ordered"

Sadly, one of the books was completely different to the one I ordered. Haven't had time to deal with it yet.

09/03/2024

Website

wob.com

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Trust Rank

The Rank of the website you are interested in is:

49.91

The rank is based on a 1-100 scale, with 100 being the most reputable.

Location

World of Books, Mulberry House, Woods Way, BN12 4QY, Goring by Sea, United Kingdom

About Wob

World Of Books Group is a circular economy, for-profit business that supports charities and protects the planet by enabling more goods to be reused. From a single bag of books we now re-home and recycle over 75 million used books a year. We buy books from charity shops and other sources, or through Ziffit – our App and website. We sell them on our own website and on other platforms – we are the largest volume seller on eBay globally. Our recycling partners turn unwanted books into other useful products – nothing goes to waste. This is supported by our own proprietary software platform which streamlines our processes. We also provide software services to charities and other re-sellers to help them maximise their e-commerce sales. As a recently accredited B Corp (Business For Good), we are growing quickly in the UK and internationally. With nearly 300,000 sq ft of warehouses in Cincinnati (US), West Sussex (UK) and a new state-of-the-art warehouse in Coventry (UK), sales in 2020 will be nearly £80 million. Our company was founded on an ethos to do good, to help charities and to make a positive impact. We don’t believe that books should only be read once, or have a single owner. We want to share the love of literature by rereading and reusing books. This is why our prices are low and delivery is free - to help millions of used books find new homes in over 190 countries every year.

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