Rat & Boa

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124 reviews
Overall Rating: 3.90
Customer Reviews about Rat & Boa
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Majean G

4.00/5.00

"I ordered during a flash sale that I."

I ordered during a flash sale that I received notification for. I had a couple of items I was looking at but only ended up with 1 as the rest were sold out. The website is easy to navigate. Sizing is pretty decent although it would be nice if they could expand on that. Also showcase different bodies wearing the clothes. Delivery is quick and easy. Fabrics are gorgeous to the touch as well.

20/03/2024

NatZ

5.00/5.00

"I just love shopping at rat&boa"

I just love shopping at rat&boa! I love the slim materials the way it sits on the body and delivery has been a pleasure! Arrived on time and wrapped to impress x definitely my go to for travel and occasional wear, its a treat when I receive my package.

04/03/2024

Anna Manolatos

3.00/5.00

"Nice on the site, but quality not amazing"

I have been wanting to buy from Rat & Boa for so long, as their dresses look beautiful, but for the price I was always hesitant. But I recently bought the Isabella dress, and unfortunately I had to return it, even though it was so beautiful, the quality of fabric was so thin and with no lining it was unwearable. For the beach and beach clubs I understand but it's a shame there is no option to line the dresses.Wouldn't buy again unfortunately.

13/01/2024

Lucy

3.00/5.00

"Disappointed ."

Waited ages for the sale to buy from Rat and Boa however dresses arrived creased, one creased so much it couldn't be rescued. Contacted customer service multiple times to ask for a replacement but got no response. In the end I went through the returns portal and got a refund but extremely disappointed by the lack of customer service and quality of all the dresses.

28/11/2023

Rum

5.00/5.00

"I love the designs from Rat & Boa"

I love the designs from Rat & Boa, they are beautiful holiday/event pieces.I've bought a couple of items (long silk dress, mini dress and a skirt) and feel they have all been great quality.The sizing has varied widely depending on the item, so just be aware of that.They also deliver quickly and process returns quickly too.

13/10/2023

Holly Thornton

5.00/5.00

"Fantastic Customer Care Team"

Very rarely do I ever actually write a review for a brand but I have to say Rat & Boa are so deserving of a great review. I emailed the customer care team two days ago because I had a lost a button on my dress and had also lost the replacement. Within an hour of me sending my initial email the lovely Demi had responded and already attached a tracking number for a new button. I was expecting to pay for it (even just a small amount) as it was entirely my fault I needed one but it was so kindly sent to me for free and it's already arrived! I cannot stress how impressed I am with the efficiency and care provided even just for such a small issue. Thank you so much to the team, it's the little details that take a good brand to a great one.

24/04/2024

Karen Hodgson

5.00/5.00

"Always good customer service"

Always good customer service. Always received my items within stated time . Gorgeous clothes

04/05/2024

Laura Rubel

5.00/5.00

"The customer care representative that."

The customer care representative that assisted me with my purchase was exemplary. She went above and beyond to make the transaction go smoothly. Demi is a true asset to your company.

27/04/2024

Amy K

2.00/5.00

"Great items, terrible website/customer service"

If anyone else has ordered during their recent sale, don't be surprised if the majority of your order gets cancelled. What's worse is that it said there were 8 or so of the item and size left when I placed my order. They blamed a fault with their website but I think that people who ordered the same item and size after me probably had their order fulfilled. Bad service in my opinion! Two stars only for the quality of the items, which I do like - that is, assuming they arrive once they've been ordered, which apparently isn't guaranteed.

18/04/2024

Roberta Zaib

5.00/5.00

"Im from Brazil and I've had my product."

Im from Brazil and I've had my product stuck on customs and they tried to charge me a huge amount of money. I thought I would lose my item and my money. The customer service kept in touch with me all the time and they found a solution to get the product back and refund me. I appreciate very much their services. Just a shame I didn't get the dress I wanted :(

18/04/2024

Website

ratandboa.com

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Trust Rank

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78.06

The rank is based on a 1-100 scale, with 100 being the most reputable.

Location

United Kingdom

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